If you'd rather contact us directly or give us your feedback, please write to us at support@fon.com or use our contact form.
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How to INSTALL:
1.1 How do I install La Fonera (La Fonera +)?
Connect the Fonera to your modem or router like this:
Then connect the power supply to the Fonera and wait for it to update it’s firmware. It may take up to 45 minutes. Now please look for the “Wireless Network Connection” icon if your computer is running on Windows system, or look for the airport icon if you are using Mac. You’ll find two new WiFi networks: “FON_AP” and “MyPlace”.
Network manager for Windows and MAC.
Connect to the FON_AP signal to register your Fonera. Consult “How do I register La Fonera (La Fonera +) router?” 3.1.
1.2. How do I plug La Fonera?
Connect the La Fonera to your modem or router like this:
Then connect the power supply to the Fonera and wait for it to update it’s firmware. It may take up to 45 minutes.
1.3. I don’t have a free port to connect La Fonera, what can I do?
You have to possibilities to get FON going. Your 1st option is that you will have to plug a switch to your modem or router, and then you will be able to connect all your devices at once.
The 2nd option is that you disconnect the current cable from the occupied plug, connect your La Fonera to a plug that has been in use on your modem and connect the formally connected PC or notebook or other device via WiFi to the Internet.(PPPoE, static IP)
1.4. La Fonera+ has two ports, how do I plug it?
The white port (WAN) to your modem or router The black port (LAN) to your computer or any other network device you want to connect via cable (optional)
1.5. Could my cable be defective?
Make sure that you hear a “click” when you plug each end of the cable. When a network cable is connected from a powered-on modem to La Fonera, the WAN or the Internet LED should be lit or start to blink.
1.6. None of the LED lights are lit; is my La Fonera broken?
First, try to find out if the power supply isn’t defective (perhaps a friend has a measuring tool), then contact us using the contact form of this page.
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How to CONNECT:
2.1. Why do I have to wait for up to 45mins?
The La Fonera router will be updating its firmware right after being connected to the Internet for the first time. It is not common for the Fonera to take the full 45 minutes to update, however, we advice you to wait for this period of time without disconnecting it. As soon as the FON_AP Signal is showing up constantly, you are ready to register it.
2.2. I can see the FON_AP Signal, what do I have to do now?
Now that your La Fonera router has finished updating its firmware, you can connect to the FON_AP WiFi signal in order to register your router and become a real Fonero.
2.3. What do the LEDs stand for?
Power: La Fonera is ON Internet/WAN: La Fonera is properly connected to a modem/routeur LAN: La Fonera is properly connected to network device WHAT ABOUT FONERA/FONERA+ For further details check our Wiki: [link to right wiki section] (we will do a picture explaining each comportment)
2.4. How to configure PPPoE/PPTP mode on La Fonera?
Get into the management console: connect to the MyPlace Signal, open your browser and type http://192.168.10.1 and the console will be loaded. The standard username and password are “admin” and “admin”. Go to “Advanced”, then “Internet Connection“, and then change the “Mode” option to PPPoE/PPTP. Finally enter the email address and password provided by your ISP and submit the changes. You will need to reboot La Fonera for the changes to take effect. Here is a step-by-step guide on how to do this: ADD PPPoE Flash
2.5. I have only one LAN port on my modem
If it is already used, you will have to plug a switch to your modem or router, and then you will be able to connect all your devices at once.
2.6. Is there something special with my ISP?
Most Internet Service Providers have the same setup. Nevertheless, there might be recurring issues with certain ISPs when you try to connect your Fonera. You should check out our Wiki to see whether there is something special to configure with your ISP: [link to right wiki section]
2.7. I have an internet acces with a cable provider, anything special I have to do?
If you have a cable modem or router, you should power off both the cable router and La Fonera, wait 15 to 30 minutes, then power on La Fonera first, and lastly the cable modem. If 45 minutes later you are still not detecting the public FON_AP WiFi signal you should check out our Wiki: [link to right wiki section]
2.8. I have a special network setup here. How do I connect my La Fonera with it?
If your have to setup some special things before your computer is able to access the internet through your network, then the La Fonera might have to be setup with the same settings. The standard setting with the La Fonera is DHCP Get into the management console: connect to the MyPlace, open your browser and type http://192.168.10.1 and the console will be loaded. The standard username and password is “admin” and “admin”. Go to “Advanced” then “Internet Connection“ and change the “Mode” option to ‘Static. Finally enter the parameters that you get from the former device connected, or your system administrator. If other settings are required for conneting a network device, please consult your IT administrator aor a friend who could help. You will need to reboot the La Fonera so that the changes take effect.
2.9. The WiFi connections gets cut off quite often, what can I do about it?
In this case, we suggest that you change the WiFi channel on which the Fonera is emitting by following these instructions You might also want to check that there are no known issues with your WiFi card [link to wiki WiFi card compatibility section] or device. [link to wiki device compatibility section]
2.10. Could a firewall/antivirus protection kit impact FON?
Some antivirus or firewall software might prevent you from connecting to the FON public signal. They do so as they prevent your from connecting to non-WPA/WEP encrypted conections. If you notice that deactivating your security kit allows you to connect, then you should check this page in order to configure your software correctly.
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How to REGISTER:
3.1. How do I register La Fonera(La Fonera +) router?
Connect to the public WiFi signal (It begins by ‘FON_’). If you see the ‘MyPlace’ signal but not the ‘FON_AP‘ signal, please check ‘Why only MyPlace WiFi signal is visible?’ entry for assistance. Open your browser (IE, Firefox, Opera…) and enter any website, i.e. www.wikipedia.org as a destination address. You’ll be forwarded to the FON access portal that looks like this:
Log in with your FON account (email and password) and you will see a form to register your access point. If you do not have a FON account already, please sign up for a free FON account on the access portal or here. The register form looks like this:
If instead you are asked to purchase day passes then please consult the “Why am I requested to purchase a day pass while trying to register La Fonera (La Fonera+)?” entry. Select your country, region, etc. You can use the map to drag and drop the FON Spot exactly where it is. This is actually great to precicly place your FON Router – and in addition it will be placed immediately on the FON Maps.
3.2. My FON Spot is not shown on the map
Normally it can take up to 24 hours before your spot is shown on the FON Maps. If your FON Spot is not shown on the map after registering your La Fonera, please do the following: Login on fon.com, then go to ‘Configure your FON Router’ Drag and drop the FON Spot exactly where it is. Don’t forget to save the changes
3.3. I have modified some setting for my router, but nothing has changed
If you have modified the router settings on www.fon.com, it may take up to 24 hours for changes to be effectives. If you want them to be applied right away, rebooting your La Fonera might help.
3.4. Why am I requested to purchase a day pass while trying to register the La Fonera?
You need to register your router on your account in order to get the free roaming. If you get this message it means that no FON Router is associated to your account you are logging in with. Hence the system thinks that you are an ‘Alien’. Another Fonero might have logged into your public WiFi signal (FON_AP) before yourself which will then cause the router to be associated with his or her FON account. If you believe that this might have happend, please get in contact with us using this web form.
3.5. Why is only MyPlace WiFi signal visible?
The La Fonera FON WiFi Router has two different WiFi signals, one is the private signal (MyPlace) and the other is the public signal (FON_AP). To only be able to see the MyPlace Signal means that your La Fonera cannot get full access to the Internet: If your modem is using PPPoE or PPTP, then please consult the ‘How to configure PPPoE/PPTP mode on La Fonera?” entry.  If you have a cable ISP, please check the ‘I have a cable ISP, anything special to do?” entry. If your router or your network does not automatically give an IP adress to your computer (DHCP service), you should check the ‘I have a special network here, how do I connect La Fonera?’ entry. If none of the reasons above seem to fit your case, you should check fon.com to see whether there is something special you need to do to configure with your ISP: FON ISP Friends
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External Links:
4.1. FON Wikipedias
4.2. FON Blogs